EverHealth - Senior Manager, Customer Success

Lead a team of Strategic CSMs focused on EverHealth's largest and most complex customers across multiple product lines. Coach and develop your team to strengthen consultative skills, strategic account planning, value realization, and renewal/expansion plays. Own key performance metrics including net revenue retention, customer health, and account growth across the strategic portfolio. Establish operational rigor through standardized playbooks, success plans, QBRs, and executive alignment frameworks tailored for strategic accounts. Act as an escalation point and strategic advisor, guiding your team through complex situations with confidence and empathy. Collaborate cross-functionally with Product, Sales, Marketing, and Support to ensure alignment around key customer priorities and feedback loops. Drive strategic programs to scale high-impact customer outcomes, reduce churn risk, and increase expansion across our ecosystem of solutions. Be the voice of the customer to internal stakeholders and executive leadership, bringing insights from our most influential customers to the table.