Events & Visitor Services Associate
$33,280,000–$37,440,000 year
On-siteLincoln, Massachusetts, United States
Job Summary
Facilitate initial admission sales, check-in, and visitor orientation at the visitor station and front desk. Provide warm welcomes, manage external calls, and address visitor questions directly while ensuring museum policies are followed. Oversee guest interactions in the sculpture park, assist with event setup, signage, and vendor direction, and maintain security and cleanliness standards throughout the campus. Support public and private events by reviewing orders, placing stanchions, and troubleshooting issues as needed. Requires evening and weekend availability with some shifts extending past midnight.
Required Qualifications
- Associate's degree or equivalent work experience
- 1+ years of experience working with events and facilitating operations
- Public facing customer service experience is preferred
- Flexible schedule including nights and weekends
- Some events end at 11pm, shifts may extend to 12am-1am on some weekends
- Experience with AV systems is preferred
- Exercise good judgment and decision-making skills
- Ability to manage time effectively and prioritize meeting deadlines
- Effective and concise communication skills, both in person and with written materials
- Ability to respond to escalated situations and behaviors in a calm and rational manner
- Think on your feet to solve problems and troubleshoot under pressure
- Excellent external and internal customer service skills
- Must be personable and enjoy working with people using patience, courtesy, and kindness
- Attention to detail is imperative
- Ability to work independently while following policies and directions
- Standing, walking, reaching, and bending for more than 80% of the day
- Must be able to lift up to 40 pounds
- Must be able to drive Golf Cart
- Current authorization to work in the United States
- Valid driver's license
- Satisfactory driving record
- Satisfactory criminal background (CORI) check
- Evening and weekend availability required
- Must be able to lift 50 lbs
Desired Qualifications
- Public facing customer service experience is preferred
- Experience with AV systems is preferred
- Experience working in catering or facilities management is preferred
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