Events & Membership Coordinator- Innovate Bay

Job Summary

Required Qualifications

• •One (1) year of professional experience in event coordination, hospitality, community management, customer/member experience, co-working operations, program coordination, or a related field
• •High school diploma or equivalent
• •Demonstrated experience coordinating multiple tasks, schedules, events, or customer/member requests
• •Strong verbal and written communication skills
• •Strong organizational skills and attention to detail
• •Ability to work independently, exercise sound judgment, and manage changing priorities
• •Proficiency with Google Workspace or comparable productivity applications
• •Ability to learn and use membership management, scheduling, event registration, and digital communication platforms
• •Ability to work on-site in Fremont and maintain reliable transportation to fulfill position responsibilities
• •Ability to work occasional evenings and weekends based on the event schedule
• •Must be able to move throughout the facility and periodically sit or stand for extended periods
• •Must be able to lift and carry up to approximately 25 pounds with or without reasonable accommodation
• •Occasional evening and weekend work may be required based on scheduled programs and events
• •Local travel may occasionally be required for supplies, meetings, or community events
• •Must be able to lift 50 lbs

Desired Qualifications

• •Associate's or bachelor's degree in business, hospitality, communications, marketing, event management, entrepreneurship, or a related field
• •Two (2) or more years of relevant event, community, hospitality, co-working, or program coordination experience
• •Experience working in a co-working space, startup incubator, accelerator, innovation hub, university entrepreneurship program, or similar community environment
• •Experience coordinating events from initial planning through on-site execution
• •Experience with membership or customer relationship management systems, event-registration platforms, or CRM software
• •Experience supporting membership sales, lead follow-up, customer success, or community retention
• •Familiarity with the Fremont, East Bay, or broader Silicon Valley startup and entrepreneurial ecosystem
• •Experience creating basic digital communications, newsletters, event promotions, or social media content
• •Knowledge, Skills and Abilities: Strong interpersonal and relationship-building skills with the ability to engage professionally with entrepreneurs, executives, students, partners, vendors, and community members
• •Excellent customer-service and member-experience orientation
• •Strong event planning, logistics, scheduling, and organizational skills
• •Ability to anticipate needs, identify problems, and take appropriate action with limited supervision
• •Ability to manage competing priorities while maintaining accuracy and professionalism
• •Ability to maintain confidential or sensitive membership and organizational information appropriately
• •Strong written communication and basic business correspondence skills
• •Ability to work collaboratively across teams and with external partners
• •Comfort learning new technology and digital systems
• •Ability to use sound judgment when addressing member concerns or operational issues
• •Demonstrated commitment to fostering a welcoming, inclusive, collaborative, and respectful environment