Events Manager

Coordinate all event documentation and ensure seamless turnover from sales to service back to sales for average complexity property events. Greets customers during the event phase, manages group room blocks and meeting space, and conducts bill reviews with clients prior to processing final invoices. Act as liaison between field salesperson and customer throughout the pre-event, event, and post-event phases, while identifying operational challenges and developing alternative solutions with property staff. Leads formal pre- and post-event meetings to review group needs and facilitates Banquet Event Order meetings. Up-sell products and services to maximize revenue, forecast group sleeping rooms and event revenue, and solicit feedback from departments to enhance service performance.