Events Manager

Prepare all event documentation and coordinate with Sales, property departments, and customers to ensure seamless service across pre-event, event, and post-event phases. Manage group room blocks and meeting space for average to large-sized assigned groups while overseeing billing accuracy and conducting bill reviews. Act as the primary liaison between field salespersons and customers, greeting guests during the event phase and handing off details to the Event Operations team. Resolve operational challenges by collaborating with property staff and customers to develop alternative solutions, while soliciting feedback to identify areas for improvement. Conduct formal pre- and post-event meetings to review group needs and facilitate Banquet Event Order meetings. Forecast group sleeping rooms and event revenue for catering and audio-visual services, and up-sell products and services throughout the process.