Events Manager

Coordinate pre-event documentation and ensure seamless turnover between sales, property, and service teams for average to large-sized groups. Manage group room blocks, meeting spaces, and billing accuracy while acting as the primary liaison between field sales and customers. Conduct formal pre- and post-event meetings to review group needs and facilitate Banquet Event Orders. Oversee customer experiences from file turnover through post-event follow-up, handling guest complaints and solving operational challenges. Up-sell products and services to maximize revenue while integrating feedback to drive continuous service improvement.