EVENT SVCES MGR (Venue Operations)
$80,000–$85,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Oversee venue setup, cleanliness, and sanitation programs to ensure events meet client expectations and Pier Sixty standards. Greet guests warmly, provide proactive assistance, and communicate effectively with clients, the Events team, and Banquet Services to support seamless execution. Lead and supervise the Venue Operations team, including hiring, training, scheduling, and conducting performance evaluations. Manage daily housekeeping schedules, linen ordering, and equipment maintenance while completing weekly payroll and party reports. Work flexible shifts, including overnight coverage, to maintain facility safety and operational efficiency.
Required Qualifications
- Bachelor's degree from an accredited college
- Minimum two years' management experience in Event Services, Convention Services, Housekeeping Management or Catering Services within a hotel or catering facility
- Ability to notice and recognize incorrect details related to the venue and cleanliness items and ensure that projects are completed up to Pier Sixty standards
- Strong attention to detail and cleanliness
- Ability to communicate effectively with all other departments regarding needs to ensure that the product is up to Pier Sixty's standards of quality and cleanliness
- Ability to create a productive, efficient, and enjoyable work environment by motivating staff, implementing new procedures, generating new ideas, and instilling values of company within the team
- Ability to supervise a large staff and accomplish goals on a timely basis
- Effectively conduct meetings and maintain communication lines between team members and management personnel
- Ability to read, write and speak fluently the English language in order to effectively deal with external and internal customers
- Ability to collect accurate information from these customers to resolve conflict and ability to communicate effectively with Team Members, management, clients and vendors as necessary
- Hearing and visual ability to observe and detect signs of emergency situations and cleanliness related items
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently or in a team setting and work a flexible schedule in order to accommodate business levels
- Ability to safely and successfully perform the essential job functions, including meeting productivity standards
- Ability to maintain regular, punctual attendance
- Ability to safely operate complex machinery such as genie lift and golf cart
- Ability to read and write English language in order to read recipes and communicate with other team members
- Must be able to lift and carry up to 50 and push and pull up to 150 lbs
- Ability to stand, walk, sit, bend, stoop on a consistent basis
- If Driver License acquired, must ensure safe driving and transport of food, beverage and paper products and must adhere to annual driver license checks to ensure validity for driving
- Sufficient manual dexterity of hand in order to use all property equipment and tools
- Maintain professional appearance and behavior when in contact with guests and team members
- Know and follow all Pier Sixty emergency, safety and health procedures
- Follow policies and Procedures in training manuals and Team Member handbook
- Follow the sign in and out procedure for keys as necessary
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