Event Services Coordinator
On-siteAustin, Texas, United States
Job Summary
Answer and manage incoming telephone communications per Fairmont Standards, preparing accurate written correspondence including contracts, proposals, reports, Banquet Event Orders, and event schedules. Administer information systems for menu input, average check updates, and document templates while generating daily, weekly, and monthly reports. Coordinate site inspections, menu tastings, and internal communications with operational departments, providing client support in the absence of managers and ensuring event spaces maintain luxury brand presentation standards. Facilitate effective communication between Banquets, Culinary, Rooms, and operational teams to execute special requests. Requires advanced proficiency in Opera, Social Tables, and Microsoft Excel, with strict adherence to confidentiality protocols.
Required Qualifications
- Advanced proficiency in interpersonal and written communication
- demonstrated excellence in professional correspondence
- Proven capability to effectively manage multiple competing priorities
- demanding workloads in a high-pressure environment
- Strict adherence to confidentiality protocols
- demonstrated ability to handle sensitive and proprietary information
- unwavering discretion and professionalism
- Advanced proficiency and hands-on expertise with hospitality management software systems
- Opera
- Social Tables
- Microsoft Excel
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