Event Security Captain (Part-Time)
On-siteAtlanta, Georgia, United States
Job Summary
Deploy staff for events, assigning shifts and equipment while providing mentorship and training on guest service and security skills. Uphold the Security Department's Prime Directives by monitoring staff interactions with guests, clients, and athletes to ensure safety and compliance with venue policies. Resolve escalated security situations, including issuing warnings, ejections, or arrests, and serve as the primary escalation point for guest complaints and operational issues. Document all incidents with accuracy and provide timely feedback to staff on performance, including corrective action and disciplinary documentation.
Required Qualifications
- Prior experience in security operations, preferably in a supervisory or leadership capacity
- Ability to apply principles of logical thinking to solve complex practical problems
- Proficiency in documenting incidents and administering performance-related paperwork
- Ability to perform a variety of duties, changing tasks frequently without loss of efficiency or composure
- Strong leadership and motivational skills with the ability to lead by example
- Excellent communication skills for interacting with staff, management, and high-profile guests/clients
- Tact and diplomacy when resolving escalated security or guest service issues
Desired Qualifications
- Experience in high-volume sports or entertainment venues
- Commitment to enhancing team productivity and effectiveness
- Ability to remain calm and efficient in a fast-paced, high-pressure environment
- Availability for nights, weekends, and holidays as required by the event schedule
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