Event Party Coordinator
On-siteFredericksburg, Virginia, United States
Job Summary
Manage incoming birthday party requests via phone and website bookings, then oversee guest experience execution for events at the park. Contact booked events to provide details and answer questions, while assisting the operations team with day-of duties like delivering food, setting banquet spaces, and cleaning party areas. Handle guest issues with operation team support, re-stock spaces, and assist the host staff with daily tasks. Complete weekly administrative duties including planning execution, making game cards, scheduling hosts, and updating reports. Cash out parties and host events when needed, while maintaining company standards on party execution.
Required Qualifications
- Proficient in computer software including Microsoft Excel, and CRM
- Solid time management, organization, and prioritization skills
- Ability to work with little or no direct supervision
- Excellent customer service orientation and focus on customer satisfaction
- Strong people skills with the ability to communicate details to guests without confusion
- Leadership qualities to be able to train and coach new staff and existing party host staff
- Must be able to work holidays and weekends
- Employment may require background check
- Must be 18 years or older
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