Event Operations Supervisor, Audio Visual - Minneapolis Marriott Northwest Hotel & Conference Center
On-siteBrooklyn Park, Minnesota, United States
Job Summary
Organize daily floor activities to ensure timely setup, refresh, and removal of audio-visual equipment while directing technician workflow and managing event communications. Lead the technical team in troubleshooting issues, performing preventative maintenance, and securing equipment against theft or damage. Provide mentorship to new hires by training them on operational standards and guiding them through the technician career journey. Meet with guests on-site to verify equipment functionality and exceed service expectations through adherence to Encore procedures. Maintain accurate flowsheets and participate in physical inventory counts as requested.
Required Qualifications
- 3-5 year of audio-visual experience
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- A valid driver's license
- Additional DOT requirement
- Must be able to lift 50 lbs
- Must be able to meet physical demands outlined in Physical Requirements section
- Must adhere to appearance guidelines as defined by Encore
- Must be able to work in multiple hotel locations
- Must adhere to irregular hours and on-call status including days, evenings, weekends, and holidays
Desired Qualifications
- Bachelor's degree
- 3-5 years of customer service or hospitality experience
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