Event Operations Supervisor, Audio Visual - Hyatt Regency Hill Country Resort and Villas
On-siteSan Antonio, Texas, United States
Job Summary
Organize daily floor activities to ensure timely setup, refresh, and removal of audiovisual equipment while directing technician workflow and assisting venue management with operational efficiencies. Lead the technical team in accurate setup, operation, and breakdown of intermediate equipment, troubleshoot issues as they arise, and perform preventative maintenance to maintain equipment condition. Monitor events, meet with guests on-site to verify needs and equipment functionality, and participate in venue meetings including daily banquet event order conferences. Assist in training technicians on floor activities, operational standards, and Encore service procedures, serving as a mentor for new hires. Maintain positive client relationships, update flowsheets, and ensure compliance with security, safety, and storage measures. Work irregular hours including days, evenings, weekends, and holidays with on-call status in a hotel and warehouse environment.
Required Qualifications
- 3-5 year of audio-visual experience
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- A valid driver's license
- Must be able to lift 50 lbs
- Must be able to lift 16 - 50 lbs
- Must be able to lift 51 - 100 lbs
- Must be able to lift Over 100 lbs
- Close Vision
- Distance Vision
- Color Vision
- Peripheral Vision
- Depth Perception
- Hearing
- Pushing/Pulling 0 - 15 lbs
- Pushing/Pulling 16 - 50 lbs
- Pushing/Pulling 51 - 100 lbs
- Pushing/Pulling Over 100 lbs
- Sitting 2-3 Hours
- Standing 4-5 Hours
- Walking 4-5 Hours
- Stooping 2-3 Hours
- Crawling 2-3 Hours
- Kneeling 2-3 Hours
- Bending 2-3 Hours
- Reaching (above your head) 2-3 Hours
- Climbing 0-1 Hours
- Grasping 4-5 Hours
- Moderate exposure to outdoor temperatures
- Exposure to dirt, sand and/or dust
- Exposure to heights via lifts and ladders
- Irregular hours
- On-call status
- Days
- Evenings
- Weekends
- Holidays
- Appearance guidelines as defined by Encore
Desired Qualifications
- Bachelor's degree
- 3-5 years of customer service or hospitality experience
- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
- Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
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