Event Operations Manager - Marriott Philadelphia

Oversees daily floor operations for AV technicians in a hotel/convention center setting, ensuring equipment and services are delivered on time and to client specifications. Provides direct supervision of staff including scheduling and timekeeping; reviews billing with clients and informs leadership of potential challenges; maintains inventory control and ensures safety, security, and quality of equipment; participates in BEO, Pre-Cons, and pre-production meetings; delegates tasks to team members. Drives client satisfaction and revenue through onsite upselling and outstanding customer service; fosters professional relationships with clients, Encore properties, and vendors; leads employee development and training initiatives; handles HR-related issues such as performance management and salary administration; proficient in computer hardware and software (Microsoft Office) and overall tech knowledge for live events. The role emphasizes leadership, operational oversight, and strong hospitality-focused service delivery.