Event Manager - Courtyard By Marriott Kuala Lumpur City Center

Coordinate pre-event, event, and post-event phases for average to large-sized groups by managing logistics, overseeing billing accuracy, and facilitating Banquet Event Order meetings. Act as the primary liaison between field sales and customers, conducting site inspections, resolving guest complaints, and up-selling revenue opportunities. Lead formal meetings to review group needs and feedback while ensuring hourly staff understand service expectations and operational parameters. Forecast group sleeping rooms and event revenue, then solicit feedback from property departments to drive continuous improvement in guest satisfaction.