Event Day Associate - Ticket Operations - 2026
On-siteCharlotte, North Carolina, United States
Charlotte, North Carolina, United StatesOn-siteFull TimeEntry Level
Full TimeEntry Level
Job Summary
Assist Ticket Takers at the gates, answer customer questions, and direct patrons as an extension of the Main Ticket Office. Distribute Will Call tickets accurately to ensure quality service, handle phone inquiries, and utilize the TicketMaster system for single game sales. Perform any necessary customer service functions and act as a runner to navigate the stadium if needed. Shifts range from 3 to 12 hours on event days at Bank of America Stadium. This role requires standing for extended periods, walking throughout the facility including stairs, and lifting up to 30 pounds in an office and stadium environment.
Required Qualifications
- Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity
- Must be detail-oriented and must be able to multi-task while managing time successfully
- Must be adaptable to a fast-paced type environment
- Must be flexible to work evenings and/or weekends and all Tepper Sports & Entertainment events, including events held on weekends, nights, and holidays
- Good organizational and communication skills
- Works well under pressure while maintaining a positive attitude
- Must be willing to accept and embrace tasks as they are assigned
- Must be dependable, accountable, and trustworthy
- Work well in team environment
- Strong customer service skills
- Courteous and professional
- Must pass pre-employment screens
- Standing for extended periods of time
- Sitting and working at desk on a computer
- Walking throughout the stadium which may include stairs
- Lift at least 30 pounds
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