Event Communications Executive - Fixed Term Contract
HybridLondon, England, United Kingdom
Job Summary
Manage delegate and speaker communications throughout the event lifecycle while acting as the primary point of contact for enquiries before, during, and after international conferences. Create, proofread, and distribute event materials including welcome information, programmes, FAQs, and travel details. Respond to inquiries, resolve issues, and escalate risks as needed. Maintain accurate customer records across CRM systems and produce reports on engagement levels and feedback. Collaborate with internal teams to ensure deadlines are met and identify opportunities to enhance communication processes. Provide administrative support, speaker briefings, and on-site crisis communications when required. This four-month fixed-term contract involves hybrid work (two office days per week) with potential international travel.
Required Qualifications
- Degree educated or equivalent qualification
- Right to work in the UK
- Excellent written and verbal communication skills
- Strong interpersonal skills with a warm, professional and approachable manner
- Ability to build positive relationships with stakeholders at all levels
- Highly organised with strong time management and prioritisation skills
- Comfortable managing multiple projects and deadlines simultaneously
- Calm and adaptable in a fast-paced environment
- Proactive problem-solving mindset with the confidence to suggest improvements and solutions
- Self-motivated and able to work independently while contributing effectively as part of a team
- Strong customer service focus and commitment to delivering an outstanding experience
- Good IT proficiency, including Microsoft Excel, Word and Outlook
- Positive, flexible and adaptable approach to changing business priorities
- Takes ownership and accountability for delivering high-quality work
- Communicates openly and effectively with colleagues and stakeholders
- Collaborates effectively across teams
- Seeks opportunities to improve processes and enhance customer experiences
- Demonstrates professionalism and attention to detail in all interactions
- Must be available for international travel subject to requirements
- Must be available for hybrid work (2 office day per week)
Desired Qualifications
- An Events Management degree
- Previous experience in events, customer service, communications or a customer-facing role
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