Event Cinemas Castle Hill_Gold Class Manager
On-siteCastle Hill, New South Wales, Australia
Job Summary
Monitor and enhance guest service activities while operating kitchen, bar, and service counter areas to ensure efficient food and beverage delivery. Maintain adequate stock levels, liaise with suppliers on quality issues, and ensure all equipment is clean, presentable, and serviced per requirements. Implement core range promotions, new product lines, and initiatives as directed by National F&B Operations Manager. Provide leadership to team members, conduct regular performance appraisals, and ensure accurate cash handling and audit procedures are carried out. Complete stocktakes, analyze wastage and ullage, and maintain COGS at appropriate levels. Ensure Gold Class is open/closed according to procedures and that surrounding areas remain clean and tidy at all times. RSA qualifications are required.
Required Qualifications
- RSA qualifications as required
- Ensure Gold Class is open/closed according to procedures and on time
- Ensure that all equipment in Gold Class is operating effectively, is clean and presentable, and serviced as per requirements
- Ensure team members are Customer Obsessed
- Complete all duties as per standard operating procedures
- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex
- Ensure Gold Class presentation is to company standard
- Ensure Gold Class is open/closed according to procedures and on time
- Ensure that the areas surrounding Gold Class and the Gold Class lounge are clean and tidy at all times and supervise and/or conduct regular checks of these areas
- Ensure all equipment in Gold Class is operating effectively, is clean and presentable, and serviced as per requirements
- Ensure all teams product knowledge is to an acceptable level
- Ensure practices relating to responsible service of alcohol are adhered to
- House policy is followed
- Provide a safe work environment by ensuring all team members have knowledge of safety equipment and emergency procedures and by facilitating safe work behaviors
- Ensure accurate, efficient cash handling and audit procedures are carried out
- Maintain COGS at appropriate level as indicated by the company
- Complete stocktakes, analyse and solve all stock related issues
- Tracking and analysis of wastage and ullage
- Ensure adequate levels of stock, including ordering of stock
- Receipt of goods; liaise with suppliers on quality issues
- Operation of kitchen and bar facilities and service counter areas
- Monitor and enhance guest service activities of the location
- Train and motivate team members
- Provide leadership to team members. Give clear directions and instructions to staff on shift to maintain smooth running of Gold Class
- Assist in meeting revenue and expense budgets for location for Gold Class
- Maximise sales through process and product knowledge
- Assist in maximising revenue and yield per patron in Gold Class
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