Evening Hotel Guest Service Representative
$33,280–$33,280 year
On-siteMadison, Wisconsin, United States
Madison, Wisconsin, United StatesOn-sitePart Time$33,280–$33,280 yearLarge
Part TimeLarge
Job Summary
Answer property phones, make reservations, and process check-ins/outs using the property management system while maintaining cash drawers and operating office equipment. Anticipate guest requests, resolve complaints with creative solutions, and apply sales techniques to maximize occupancy and revenue during evening shifts from 3 pm to 11 pm. This role supports the Moxy Madison Downtown, a premier hospitality property managed by NCG Hospitality, contributing to a fast-paced, award-winning environment focused on personalized guest experiences.
Required Qualifications
- Flexible availability required Monday to Friday, Weekends, and Holidays
- Open to Evening shifts from 3 pm to 11 pm
- Customer service experience
- Accurate cash handling experience
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization, and follow-up abilities
- Positive attitude, outgoing, friendly
- Ability to work effectively and efficiently in a fast-paced setting
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