EV Field Service Technician - Weekends - Rochester, NY
$52,000–$74,006,400 year
On-siteRochester, New York, United States
Job Summary
Diagnose, repair, and perform root cause analysis on Orange EV vehicles by evaluating Remote Monitoring System data and vehicle utilization. Accurately record all service activity in the service record-keeping system and collaborate with customers and third-party providers to prioritize needs and facilitate efficient repairs. Execute field upgrades, retrofits, and tool/part warehousing while delivering operator and maintenance training. Support sales and business development efforts and prepare thorough condition reports for conversion vehicle candidates. Work with the site manager regarding charging infrastructure logistics and travel as required for initial training and service team goals.
Required Qualifications
- High School Diploma
- 1 or more years' experience in the automotive or electrical industries
- Intermediate to Advance level experience with MS Office Suite, including Excel, Word, and TEAMS
- Knowledge of principles and processes for providing superior customer service
- Analytical approach to problem solving
- Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75- 100 lbs
- Ability to squat, sit, lie under, or climb on the vehicle routinely
- Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
- Ability to set and prioritize goals and achieve them according to a schedule
- Ability to execute and follow through on instructions given by the supervisor
- Ability to articulate clearly when writing, including composition, spelling, and punctuation
- Travel as required for initial training and to ensure Service Team goals and customer needs are met
Desired Qualifications
- related technical degree
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