EUC Engineer Support (Argentina- Munro)

Diagnose and resolve hardware and software issues reported by customers on end-user devices or identified via monitoring systems. Lead the resolution and exhaustive analysis of escalated complex hardware and software problems. Provide on-site technical support for all related services and conduct site visits to address technical issues unresolvable remotely. Perform installations, updates, and system maintenance at client locations. Utilize remote access tools to diagnose and implement solutions when physical visits are not possible. Collaborate with Level 3 support teams to escalate and coordinate complex problem resolutions. Create and maintain detailed documentation on troubleshooting procedures, solutions, and system configurations. Keep precise records of service activities, configurations, and client interactions. Communicate effectively with clients, offering clear explanations of technical problems and applied solutions to ensure high customer satisfaction through rapid and effective issue resolution.