EU Cx Manager

Senior CX Manager responsible for end-to-end site performance at the Leeds CX site, leading Team Leaders, driving quality and customer satisfaction, and shaping the department’s growth. Own daily site metrics across channels, collaborate with the Head of CX EU, contribute to hiring and workforce planning, and ensure operations align with local employment law and regulatory requirements. Build a culture where performance, care, and continuous improvement go hand in hand, and develop Team Leaders to grow in confidence and capability.