ETRM Operations Lead (Endur) - Senior Manager - Energy & Commodities
On-siteLondon, England, United Kingdom
Job Summary
Lead and manage the Endur application support team, ensuring timely resolution of production incidents, service requests, and system problems. Collaborate with Front, Middle, and Back office teams to provide daily application support, while coordinating with the global support team to manage client expectations. Partner with stakeholders to identify operational challenges, bottlenecks, and improvement opportunities within Endur environments, facilitating workshops to assess current-state operating models. Provide reporting and analytics on system performance and incident trends, serving as a trusted advisor on operational processes and platform utilization. Contribute directly to delivery and transformation programs that enable data-driven, efficient trading operations across complex Energy Trading organizations.
Required Qualifications
- Significant hands-on experience working with Openlink Endur in Energy Trading & Commodities environments with at least 10+ years of experience, preferably with Endur V16 or higher
- Deep understanding of Endur operational workflows and production environments
- Hands-on experience in configuration with deal modelling, C-motion, reference data, risk valuation, invoicing, settlements, and reporting within Endur
- Experience supporting, enhancing or optimising Endur platforms within complex trading organisations
- Strong understanding of end-to-end business processes across Front, Middle, and Backoffice with experience in at least one asset class e.g. Crude Oil, Refined products, Power, Natural Gas, LNG
- Experience within Crude and Refined Products environments
- Experience with Gas and Power
- Deep understanding of the derivatives & physical deal lifecycle, including futures, options, physical forwards, transit, storage, pipeline and cargo operations
- Experience working closely with business users and technology teams to identify and resolve operational challenges
- Proven ability to operate as a client-facing consultant and trusted advisor
- Experience contributing directly to platform enhancement, operational improvement or transformation initiatives
- Experience managing production support teams and providing excellent client/user support
- Strong communication, stakeholder management and workshop facilitation skills
- Ability to bridge discussions between business stakeholders, operations teams and technology delivery teams
Desired Qualifications
- Experience supporting large-scale Endur transformation or modernisation initiatives
- Experience working across multiple Energy Trading operating functions
- Exposure to Endur implementation or enhancement programmes in addition to operational environments
- Strong understanding of how Endur integrates into wider Energy Trading operating landscapes
- Exposure to AI-enabled trading environments, data-led operating models or next-generation ETRM capabilities
- Previous experience in an Endur production support role
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