ETIC, Service Owner Senior Manager
On-site · Cairo, Cairo, Egypt
Job Summary
As a Service Owner Senior Manager at PwC, you will be accountable for the quality and performance of assigned services, managing end-to-end services that include multiple technologies and delivery models such as CoTs, SaaS, global platforms, and custom solutions. You will act as a primary point of escalation for delivery teams, ensuring issue resolution and service continuity. Key responsibilities include managing service budgets, communicating service performance and benefits to stakeholders, and driving continuous improvement initiatives for enhanced service quality and efficiency. The role requires excellent stakeholder management and a strong commitment to service excellence.
Required Qualifications
- 11+ years of experience
- 6+ years of relevant experience
- Proven experience in service ownership or service management roles within complex IT environments
- Strong understanding of SaaS, CoT, and custom-built solutions
- Excellent stakeholder management and communication skills
- Demonstrated ability to manage budgets and articulate value propositions
- Commitment to service excellence and continuous improvement
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