ETCH Customer Engineer II
On-siteHiroshima, Hiroshima, Japan
Job Summary
Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment while performing preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues, with guidance from seniors. Coordinate and communicate directly with customers to ensure smooth operations and exceptional service. This role requires an Associate degree, 1–2 years of field service experience, and the ability to read schematics and work with hand tools. Extensive walking, standing, and clean room protocols are required.
Required Qualifications
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- 1–2 years of work experience in customer/field service support, or a related technical field
- Ability to read and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Familiarity with hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver's license and the ability to obtain a passport, if travel is required
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
- Ability to distinguish between colors
- Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
- Ability to use hand and power tools
Desired Qualifications
- 2–4 years of work experience in customer/field service support, or a related technical field
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