Estee Lauder Beauty Advisor - Full Time - Citadel
On-siteCharleston, South Carolina, United States
Job Summary
Drive sales and deliver a positive customer experience by building client relationships, performing product applications, and offering customized recommendations. Demonstrate ownership in achieving store objectives through personalized consultations, clienteling tools, and executing promotions and special events. Maintain visual merchandising standards, replenish products, and support store operations including asset protection and fulfillment processes. Assist with other assigned tasks while ensuring beauty hygiene and safety guidelines are followed. Work a flexible schedule including nights, weekends, and holidays, moving around all store areas and lifting up to 40 lbs. Maintain required professional licenses and certifications as applicable.
Required Qualifications
- Dedication to customer service and a drive to achieve store objectives
- Skills and experience to perform in the role
- Commitment to continuously learn
- Ability to take ownership of assigned tasks
- Self-directed and able to work with minimal supervision in a deadline-driven environment
- Excellent communication skills
- Comfort with technology, including smart phones, tablet computers and Windows-based operating systems
- Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays
- Ability to regularly move around all store areas and be accessible to customers
- Ability to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
- Comfort with and enjoyment of assisting customers with makeup application and skincare services
- All required professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses, as required by applicable state and local regulatory boards
- Age 16 or older
Desired Qualifications
- Genuine enthusiasm for the beauty and fragrance industry
- Competitive drive
- Confidence to excel in a fast-paced commission environment
- High level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics
- Ability to create memorable store experiences through building genuine team, vendor, customer, and community relationships
- Ability to build customer loyalty by delivering excellent service, providing personalized consultations, utilizing clienteling tools, and offering product recommendations to meet client needs and preferences
- Ability to execute successful promotions, special events, and customer outreach to maximize performance and drive sales
- Ability to utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details
- Ability to leverage training tools, use brand resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends
- Ability to encourage repeat client interactions as a knowledgeable and trusted resource
- Ability to merchandise and replenish products timely
- Ability to maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives
- Ability to contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements
- Ability to demonstrate adaptability and flexibility in response to changing circumstances
- Ability to support selling and store operations by assisting with other tasks as assigned
- Ability to support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines
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