Estate Manager
$46,000–$46,000 year
On-siteLondon, England, United Kingdom
Job Summary
Oversee day-to-day operations, maintenance, and safety for a luxury 400-apartment residential property in Canary Wharf, supervising the Concierge team and conducting continuous training to ensure SOP compliance. Manage resident services including parcel room organization, apartment access coordination, and key handling systems while performing routine inspections to log maintenance and health & safety issues. Liaise with cleaning supervisors and parking patrol services to uphold standards, keep leaseholder records current, and archive operational logs. Attend senior management meetings, resolve package-related issues, and provide desk cover as needed. Available for out-of-hours support and out-of-hours coverage if necessary.
Required Qualifications
- Strong leadership and communication skills
- Detail-oriented with excellent organisational abilities
- Proactive problem-solver with customer service focus
- Reliable and flexible, including availability for out-of-hours support
- Proven experience in an Estate Manager role within the residential leasehold sector
- Good knowledge of building systems, maintenance procedures, and safety regulations
- Excellent organizational and leadership skills, with the ability to manage multiple tasks effectively
- Exceptional communication and interpersonal skills, with a focus on customer service
Desired Qualifications
- Preferably experience within high-end, Highrise residential properties, but not essential
- IWFM, TPI, NEBOSH, IOSH qualifications and memberships highly desirable
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