Estate Host Concierge

Job Summary

Required Qualifications

• •2-3 years Hotel/Hospitality Leadership Role
• •Driver's license
• •Wine Education or Knowledge - Court of Master Sommeliers, WSET or equivalent working experience
• •Valid California Driver's License
• •Must be able and willing to safely operate a golf cart and complete required Meadowood golf cart safety training
• •Must be authorized to work in the United States
• •Must maintain guest and member confidentiality
• •Must comply with Meadowood policies, safety procedures, service standards, and departmental protocols
• •Must successfully complete required company training programs
• •Must be available to work a flexible schedule based on business and guest needs
• •Weekend and holiday availability is required
• •Must be available to work varying shifts, which may include mornings and evenings
• •Additional hours may occasionally be required for special events, holidays, high occupancy, or other business needs
• •Regular and reliable attendance is required
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to communicate effectively, professionally, and graciously with members, hotel guests, managers, colleagues, and vendors
• •Ability to work collaboratively across all Meadowood departments and with individuals at all levels of the organization
• •Ability to communicate comfortably with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Strong active-listening skills and the ability to recognize verbal and nonverbal cues to anticipate guest needs
• •Ability to communicate sensitive and confidential information with discretion and sound judgment
• •Relationship-building skills with the ability to establish and maintain trusted connections with guests, members, colleagues, and community partners
• •Ability to prioritize multiple guest requests and daily responsibilities
• •Ability to use good judgment when responding to routine guest needs and concerns
• •Ability to recognize when assistance from an Estate Host, manager, or another department is needed
• •Ability to identify practical solutions to routine guest service issues
• •Ability to adapt to changing guest needs, schedules, and business levels
• •Ability to learn from guest history and preferences to help personalize future experiences
• •Must be able to effectively lead and coach others
• •Must be able to lift 50 lbs

Desired Qualifications

• •Bachelors or Associates Degree (preferred)
• •Hotel Operating Systems – i.e., V1 or Opera
• •Outlook, Excel, Word
• •Concierge Itinerary Building Tools
• •Warm, gracious, and genuinely engaging, with an innate passion for hospitality and delivering thoughtful, personalized guest care
• •Provides anticipatory, intuitive service before and throughout each stay
• •Consistently shows genuine care and concern for guests, colleagues, and the Meadowood property
• •Intuitively reads guests to identify needs, preferences, and interests through thoughtful questions, conversation, and body language
• •Exercise strong discretion, sound judgment, and protect guest privacy at all times
• •Highly organized and detail-oriented, with the ability to apply specialized knowledge and experience independently while managing priorities and executing responsibilities with efficiency
• •Highly articulate with exceptional verbal and written communication skills
• •Present a consistently polished, well-groomed, and professional appearance
• •Self-motivated, disciplined, and solution-oriented, serving as a role model for Meadowood Napa Valley's values while fostering a collaborative and supportive team environment
• •Acts as a positive ambassador and advocate for Meadowood Napa Valley, including The Napa Valley Reserve, the Wine Center, and winery domains
• •Stay ahead of trends in wine, culinary, fitness, and cultural experiences to elevate guest offerings
• •Meet monthly outreach goals that promote on-property amenities (Spa, Dining, Wine Center, Fitness, Tennis)
• •Become proficient in all hotel systems, programs, and procedures
• •Participate in all required trainings and complete assigned coursework
• •Adhere to all departmental and property-wide standards and protocols
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues
• •Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times
• •Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues
• •Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times
• •Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues
• •Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times
• •Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues
• •Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times
• •Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues
• •Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times
• •Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues
• •Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times
• •Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues
• •Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times
• •Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues
• •Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times
• •Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues
• •Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times
• •Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues
• •Requires the ability to communicate professionally and effectively with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
• •Position is highly guest-facing and requires professionalism, discretion, warmth, and composure at all times
• •Work may be performed in both indoor and outdoor areas of the property and may involve exposure to varying weather conditions
• •Ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
• •Ability to lift and carry up to 25 pounds
• •Ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
• •Ability to safely navigate indoor and outdoor areas throughout the property
• •Manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
• •Must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
• •Ability to stand and walk for extended periods of time
• •Ability to sit and work at a computer, telephone, or workstation for extended periods
• •Frequent movement throughout the resort and guest areas
• •Regularly works and communicates with multiple departments and all levels of the organization to coordinate guest experiences and ensure seamless service
• •Regularly interacts with Meadowood members, hotel guests, visitors, vendors, community partners, and colleagues