Estagiário (a) em TI - Salvador/BA
On-siteSalvador, Bahia, Brazil
Salvador, Bahia, BrazilOn-siteFull TimeBachelors Degree
Full TimeBachelors Degree
Job Summary
Support first-level technical users by assisting with software installation, configuration, and troubleshooting within the Microsoft Office suite. Diagnose initial issues remotely for group company employees, guiding them on system usage and equipment while registering all support tickets to ensure full traceability. Escalate complex demands to specialized teams by providing necessary context for continued resolution. Maintain accurate records of all interactions to uphold service standards and meet established deadlines.
Required Qualifications
- Ensino superior cursando em: Tecnologia da Informação, Sistemas de Informação, Ciência da Computação, Análise e Desenvolvimento de Sistemas ou áreas correlatas.
Desired Qualifications
- Conhecimentos básicos em suporte técnico, sistemas operacionais, equipamentos de informática e pacote Microsoft Office
- Vivência com suporte de TI, atendimento a usuários ou atividades acadêmicas relacionadas à área
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