ESSA Bank, Contact Center Agent

A Contact Center Agent provides exceptional customer service for CNB’s Family of Banks via calls, live chats, and text messages. Responsibilities include assisting with banking transactions and inquiries, diagnosing and solving technical problems on the communication platforms, ensuring accurate and positive client interactions, and monitoring performance metrics within bank guidelines. The role emphasizes professionalism, integrity, collaboration with teammates, and a client-focused approach, with opportunities for career progression within CC Agent I/II/Senior levels. The position requires a high school diploma or GED and includes a background screening; travel to market areas may be required.