Especialista I (E-commerce - Voz | Whatsapp| Chat) - Unidade São Caetano do Sul (com Possibilidade Home Office após 90 dias)

Conduct responsive customer service for e-commerce clients via voice, WhatsApp, and chat, clarifying financial doubts and assisting with account cancellations. Demonstrate analytical skills to resolve complex financial queries while managing multiple tasks with precise record-keeping. Provide personalized service by understanding client needs and concerns, ensuring accurate information delivery. This role supports Atento's goal of helping businesses grow by facilitating sales and financial management. Candidates must be available for a 6x1 shift schedule from 15:00 to 21:20 or 17:40 to 00:00 hours, with 180 monthly hours. After 90 days of validated operational performance, home office eligibility becomes available.