Especialista en Dispatch – Field Services IT

Coordinate strategic service incidents and assign technical field staff, ensuring optimal resource allocation and strict SLA compliance. Evaluate cases based on location, availability, technical competencies, and priority levels while maintaining rigorous ITSM and ITIL protocols. Directly coordinate with on-site team leads to optimize resource deployment and manage complex scheduling to maximize technician utilization and client satisfaction. Monitor ticket resolution timelines and ensure accountability for all assigned cases.