Especialista em Experiência do Cliente (Canais Digitais) - Unidade Feira de Santana

Conduct customer service via voice, chat, and email for clients using card readers, addressing financial queries, technical support, and platform sales inquiries. Register all interactions through the system while identifying client needs to provide assertive, empathetic, and timely resolutions. Analyze diverse situations using argumentation and non-violent communication techniques to offer the best solutions based on established procedures. Maintain availability for evening and night shifts within an 180-hour monthly schedule (6x1 rotation), with a potential home office transition after 90 days pending performance review and logistical feasibility.