Especialista de Sucesso do Cliente I (Prevenção a Fraude)

Manage a portfolio of strategic Enterprise clients as the primary executive contact, driving solution adoption, revenue expansion, and long-term retention through consultative engagements. Conduct frequent on-site visits and lead executive meetings to understand business contexts, identify growth opportunities, and mitigate risks. Develop success plans aligned with client objectives, monitor key metrics including Health Score, Product Adoption, and NPS, and transform data into actionable insights for revenue optimization. Coordinate cross-functional initiatives to influence product roadmaps based on customer feedback and support commercial teams in renewal and cross-sell processes. Represent client needs internally to ensure continuous experience improvement.