Especialista de Soluções Digitais - Ceará
On-siteFortaleza, Ceará, Brazil
Fortaleza, Ceará, BrazilOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Manage technology and infrastructure service providers while monitoring operations in critical, high-availability environments. Lead incident, change, and operational demand management to ensure service continuity and availability. Track KPIs, SLAs, and action plans to drive operational efficiency. Act as the liaison between internal teams, operations, and third-party partners. Support continuous improvement initiatives within a high-complexity operational setting. Requires experience in operations and maintenance, vendor contract management, and infrastructure or telecom networks.
Required Qualifications
- Experiência em ambientes de Operação e Manutenção
- Vivência na gestão de fornecedores e contratos de serviços
- Conhecimento em infraestrutura, conectividade, redes corporativas ou telecomunicações
- Experiência em ambientes operacionais de alta criticidade
- Capacidade de atuar com governança operacional, indicadores e gestão de terceiros
- Perfil analítico, organizado e orientado à solução de problemas
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