Escrow / Title Assistant
On-siteDillon, Montana, United States
Job Summary
Answer incoming calls, route inquiries, and greet clients professionally. Gather information to assist visitors and callers, then facilitate communication with lenders, realtors, attorneys, and customers to support title clearance and escrow processing. Prepare and send lender packages, disburse funds per closing instructions, and research property profiles including tax statements and legal descriptions. Proofread documents, manage the recording process, and maintain accurate records while setting up and closing escrow files. Upload and organize documents in retention systems, perform clerical tasks such as scanning and mail handling, and deliver documents to clients, banks, or courthouses.
Required Qualifications
- Passion for working with people
- Customer service oriented
- Takes pride in giving a great first impression in person or on the phone
- Very organized with attention to detail
- Problem-solving skills
- Ability to meet deadlines
- Can prioritize tasks and notify others when assistance is needed
- Strong verbal and written communication skills
- Excellent interpersonal and customer service skills
- Effective time management with the ability to meet deadlines
- Proficient in Microsoft Office or similar software
- Ability to learn new programs quickly
- Comfortable learning and using industry-specific software
- Ability to work well under pressure in a fast-paced environment
- At least one year of related experience in customer service
- Previous experience in an office, Title, Escrow, or Banking
- At least 18 years of age
- High school diploma or equivalent
- Valid driver's license
- Ability to pass an MVR
- Ability to pass a background check
- Must be able to lift up to 40 pounds occasionally
- May require local travel using a personal or company vehicle
- Travel may include attending training sessions
- Must be able to pass a pre-employment background and MVR check
Desired Qualifications
- Previous experience in an office, Title, Escrow, or Banking is a plus
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