Escrow Specialist – Commercial/Multifamily Loan Servicing
$75,000–$90,000 year
HybridChappaqua, New York, United States
Job Summary
Review, quality control, and approve escrow disbursements for real estate taxes, insurance, and mortgage insurance to ensure accuracy and compliance prior to fund release. Monitor escrow balances to identify shortages or surpluses, validating payment histories and proposed adjustments during the annual escrow analysis cycle. Resolve complex escalations involving tax delinquencies or insurance cancellations while collaborating cross-functionally with servicing, finance, and investor reporting teams to maintain data integrity. Strengthen internal controls and support process improvements to enhance workflow efficiency and consistency across the commercial loan servicing platform.
Required Qualifications
- 5+ years of experience in commercial loan servicing or escrow operations
- strong knowledge of escrow analysis, disbursements, and investor requirements
- Advanced understanding of tax cycles, insurance requirements, and escrow methodologies
- ability to independently review and validate complex scenarios
- Proven ability to perform detailed review, QC, and approvals with strong judgment and attention to detail
- Strong analytical and problem-solving skills with a focus on data accuracy and integrity
- Excellent communication skills with the ability to collaborate across teams and with external partners
- Proficiency in loan servicing systems (e.g., Strategy/McCracken) and Excel
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Willingness to travel as needed
- Applicants must be authorized to work in the United States
Desired Qualifications
- Bachelor's degree in Business, Finance, Accounting, Real Estate, or related field preferred
- Agency experience preferred
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