Escrow Manager - Payments
On-siteSan Francisco, California, United States
Job Summary
Prepare, review, and approve financial transactions for escrow settlement while overseeing daily payment operations to ensure accuracy, efficiency, and regulatory compliance. Supervise a team of payments analysts, providing guidance on banking processes, payment rails, and transaction formats including wire, ACH, and real-time systems like Zelle and FedNow. Serve as the primary point of contact with external banking institutions to resolve complex issues and maintain strong relationships. Manage escalated customer inquiries, reconcile inbound and outbound payments, and supervise anti-fraud procedures. Develop process improvements to enhance efficiency and lead initiatives to scale operations. Collaborate with Compliance, Risk, and Legal teams to ensure seamless execution. Monitor key performance indicators and prepare regular reports for senior leadership.
Required Qualifications
- Bachelor's degree in Accounting, Finance, Business, or a related field from an accredited college or university
- Minimum 5 years of progressive experience in escrow operations, payments, or financial services
- At least 2 years in a supervisory or management capacity
- Must hold or be eligible to obtain an Escrow Manager License through DFPI (Department of Financial Protection and Innovation)
- Comprehensive knowledge of legal regulations governing escrow transactions and services, including DFPI requirements
- Demonstrated experience managing accounting-related functions, including maintaining books, records, and accounts as required by regulatory bodies
- Strong understanding of payment processing systems, banking operations, and reconciliation processes
- Proven track record of team management, including hiring, training, and performance management
- Excellent analytical and problem-solving skills with keen attention to detail
- Strong communication skills with ability to engage effectively with internal teams, external partners, and customers
- Willingness to work flexible hours when necessary to support business needs
- Exceptional personal and customer service skills
- Positive, enthusiastic, and hands-on approach with a strong work ethic
- Ability to thrive in a fast-paced, multitasking environment while maintaining accuracy and compliance
- Deadline-oriented with strong verbal, written, and presentation skills
Desired Qualifications
- Experience with domestic and international payment methods (wire, ACH, check, SWIFT, IBAN) and real-time payment systems (Zelle, FedNow, RTP) preferred
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