Escape Room Game Master
$31,200–$31,200 year
On-siteBoca Raton, Florida, United States
Job Summary
Greet and check in customers, assist with waivers, and explain game rules while monitoring escape room sessions and providing helpful hints. Reset rooms, sanitize equipment, and maintain cleanliness in lobbies and bathrooms. Respond to chats, phone calls, and emails using our software, answer customer questions, and resolve minor concerns on the spot. Upsell additional sessions and encourage social media engagement. This role serves as the first point of contact and final impression for guests before they leave. Flexible scheduling options are available, with some weeks requiring 10-20 hours per week.
Required Qualifications
- Energetic and outgoing personality with a passion for entertainment
- Team-oriented and eager to help where needed
- Dependable and punctual with a strong work ethic
- Exceptional verbal communication and interpersonal skills
- Strong multitasking and time management abilities
- Problem-solving under pressure and adapting to unexpected situations
- Basic technical literacy (iPads, computers, chat systems)
- Minimum of 1 year customer service experience
- Comfortable using Windows-based systems and booking platforms
- Ability to communicate effectively with customers and team members
Desired Qualifications
- Open availability is preferred; flexible to work some weekdays is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.