Escalations Specialist
$54,000–$60,000 year
RemoteUnited States
Job Summary
Manage complex executive-level customer escalations, regulatory complaints, and legal demands by investigating root causes and collaborating with Operations, Compliance, and Legal teams to deliver effective resolutions. Draft professional responses for executive, regulatory, and BBB channels while conducting detailed research across multiple systems to identify appropriate outcomes. Analyze complaint trends to support process improvements that reduce future volumes. This permanent, full-time remote role at Domestic & General offers a salary of $54,000 to $60,000 and includes a bachelor's degree preference and experience in home services.
Required Qualifications
- Previous experience handling executive escalations, regulatory complaints, customer advocacy, or a related function
- Strong investigative, analytical, and problem-solving skills
- Excellent written and verbal communication skills with the ability to influence and engage stakeholders at all levels
- Experience managing sensitive or complex customer situations with professionalism and empathy
- Confidence working independently, managing multiple priorities, and delivering against deadlines
- Experience using complaint management systems and Microsoft Office products
Desired Qualifications
- A bachelor's degree or equivalent experience is preferred
- Previous experience within the home services industry would be advantageous
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.