ERP Support Specialist
On-siteWinder, Georgia, United States or Chicos, Estado de Jalisco, Mexico
Job Summary
Serve as the primary on-site support resource for IFS-related questions, issues, and system guidance for plant personnel. Provide day-to-day functional support and troubleshooting for manufacturing, inventory, purchasing, shipping, receiving, and planning activities. Diagnose user-reported issues and escalate complex technical problems to Corporate IFS Support or IT teams as needed. Develop, maintain, and update training materials, user guides, and work instructions while conducting training sessions for new hires and existing employees. Participate in User Acceptance Testing activities for system enhancements and process changes, providing feedback on system functionality. Monitor transactions to improve data accuracy and process compliance, identifying recurring issues and recommending long-term corrective actions. Act as a liaison between plant personnel and Corporate IFS teams to collaborate with Operations, Manufacturing, Engineering, Supply Chain, and IT departments.
Required Qualifications
- 3+ years of experience in manufacturing, operations, supply chain, or production environments
- Supporting ERP systems and end users in a manufacturing setting
- Troubleshooting business process and system issues
- Developing training materials and delivering user training
- Strong problem-solving and analytical skills
- Excellent communication, interpersonal, and customer service skills
- Advanced Microsoft Excel skills
- Training, facilitation, and presentation capabilities
- Ability to build relationships with users across all levels of the organization
- Strong organizational and time management skills
- Process improvement mindset with a focus on user adoption and operational effectiveness
- Ability to work independently while supporting multiple departments and facilities
- Strong understanding of manufacturing operations and business processes
Desired Qualifications
- Associate's Degree or Bachelor's Degree in one of the following disciplines is preferred
- Relevant experience may be considered in lieu of formal education
- Supporting ERP implementations, upgrades, or system enhancements preferred
- Knowledge of IFS Cloud or IFS Applications strongly preferred
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