ERP Support Consultant (MYOB, Acumatica or Microsoft Business Central)
RemoteUnited States
Job Summary
Provide first- and second-level technical and functional support for MYOB Advanced/EXO, Acumatica, or Microsoft Business Central platforms. Handle client inquiries, log support tickets, and manage issue resolution within SLAs while troubleshooting problems across financials, inventory, purchasing, sales, payroll, or reporting modules. Guide users through best practices, assist with data migrations, minor customizations, and system upgrades, and escalate complex issues to development or vendor teams. Document resolutions and contribute to the internal knowledge base, while supporting training sessions and collaborating with project teams during rollouts. This role is crucial for ensuring smooth daily operations and delivering excellent post-go-live support.
Required Qualifications
- 2+ years of experience in ERP support or consulting
- Strong knowledge of at least one ERP platform: MYOB Advanced/EXO
- Strong knowledge of at least one ERP platform: Acumatica
- Strong knowledge of at least one ERP platform: Microsoft Dynamics 365 Business Central
- Solid understanding of business processes (finance, supply chain, procurement, etc.)
- Excellent analytical and problem-solving skills
- Strong written and verbal communication in English
- Ability to work independently and in a remote team setup
- Bachelors degree in Accounting, IT, Business, or a related field
Desired Qualifications
- Experience with ERP ticketing systems (e.g., Zendesk, Jira, Freshdesk)
- Familiarity with SQL, reporting tools, or integration platforms
- ERP certification (MYOB, Acumatica, or MS Business Central) is a plus
- Experience working with clients in outsourced or managed services models
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