ERD Coordinator
On-siteMiramar, Florida, United States
Job Summary
Make outbound calls to patients, emergency contacts, and physicians to recover equipment while receiving inbound calls for voicemails and SlickText notifications. Create and complete pick-up orders in Medtrac, verify patient information, and update ERD-TRAC immediately after every action to monitor Turnaround Time and support the 90/90 equipment recovery goal. Process 15–20 orders daily, manage transfer forms for insurance changes, and follow up on reschedules and voids with Billing. Complete a minimum of 80 total calls daily, adhere to assigned schedules including breaks, and ensure HIPAA compliance by securing all patient data.
Required Qualifications
- High school diploma or General Education Degree
- Able to communicate with the client/patient in the appropriate language or form understandable to the client/patient
- Knowledgeable regarding the written policies and procedures for the provision of care/service to clients/patients with communication barriers
- Required to uphold the principles of compliance as outlined in the Code of Conduct, Employee Handbook and related policies and procedures
- Supports and participates in the mandatory Corporate Compliance Program training initiative on an annual or more frequent basis, as required
- Ability to type
- Minimum of one-year customer service experience working in a fast-paced, ever-changing call center environment
Desired Qualifications
- Prior Customer Service experience preferred
- Previous experience working in a health care provider or insurance environment is preferred but not required
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