ERC Education Architect
$100,000–$100,000 year
On-siteSeattle, Washington, United States
Job Summary
Design, develop, and evaluate enterprise revenue cycle training programs, translating complex workflows into clear, performance-based learning solutions. Apply instructional design methodologies to create blended learning experiences that address performance gaps and align with business objectives. Lead medium-sized education projects, manage stakeholder communications, and conduct curriculum audits to drive continuous improvement. Deliver instructor-led and virtual training while mentoring team members and analyzing learner data to recommend education strategies. Maintain Epic Revenue Cycle expertise and support cross-functional initiatives to reinforce training adoption across UW Medicine's institutions.
Required Qualifications
- Bachelor's degree in Healthcare, Education, Instructional Design, Technical Writing, English, or related
- 4+ years of experience in healthcare instructional design, clinical education, patient access, or patient financial services
- 4+ years of experience designing and developing training curricula that integrate technology, workflows, and adult learning principles in a complex healthcare environment
- 1+ year of experience delivering training across multiple learning modalities (instructor-led, virtual, eLearning, etc.)
- 1+ year of experience leading or coordinating projects in cross-functional healthcare environments
- Current Epic Revenue Cycle proficiency or ability to obtain within six months of hire
- Experience developing multimedia and eLearning content using tools such as Captivate, Amplifire, or similar authoring platforms
- Advanced knowledge of Epic Revenue Cycle workflows and EHR training in inpatient, ambulatory, or acute care settings
- Strong communication, facilitation, project management, analytical, and stakeholder collaboration skills
- Proficiency with Microsoft Office applications and the ability to translate complex workflows into effective educational content
- Demonstrated ability to thrive in a fast-paced, evolving environment while managing multiple priorities and driving continuous improvement
- Must be able to be onsite for training/as business needs dictate
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