ER Registrar
On-siteStatesboro, Georgia, United States
Job Summary
Greet patients and families professionally, registering them for emergency services and verifying personal, insurance, and medical information. Obtain consent authorizations, collect co-pays, and document signatures or reasons for inability to sign. Verify insurance coverage, eligibility, and plan codes to ensure accurate billing, while assisting with insurance-related questions. Maintain patient records, compile necessary paperwork, and place identification armbands before discharge. Notify physicians of arrivals, follow up on extended waits, and communicate during emergency codes. Ensure accurate documentation, confidentiality, and compliance with all policies in a fast-paced environment.
Required Qualifications
- 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk
- Ability to maintain accuracy and attention to detail in a fast-paced environment
- Ability to manage sensitive and confidential information appropriately
- Ability to remain calm and professional in high-stress or emergency situations
Desired Qualifications
- Post-secondary education or training in medical office administration or healthcare administration
- 0-2 years of experience in customer service
- Knowledge of insurance verification and basic medical terminology
- Familiarity with electronic health record (EHR) systems and registration software
- Strong communication and customer service skills
- Effective interpersonal skills to work with patients, families, and healthcare teams
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