Equipment Service Technician
On-siteDes Moines, Iowa, United States
Job Summary
Perform repair, maintenance, and start-up on stretch wrappers, shrink wrappers, case sealing, and label printers at customer and Veritiv sites. Operate equipment through trial runs to ensure production meets specifications and conduct setup calibration using blueprints and electrical schematics. Support systems integration with customers and manufacturers while generating quotes and completing field service work orders including billing for travel and labor. Diagnose and troubleshoot pneumatic, hydraulic, and PLC logic issues, requiring strong knowledge of electrical schematics and lockout/tagout procedures. Some overnight travel required, including long distance driving and air travel. 3+ years of service support experience and valid driver's license with clean record needed.
Required Qualifications
- Strong knowledge of electrical schematics, electrical symbols and how power flows through circuitry
- Understand and demonstrate proper lockout/tagout and safety procedures
- Can install, troubleshoot, train and work on most equipment including semi-automatic equipment
- Ability to read and interpret pneumatic, hydraulics, mechanical and electrical drawings for complex installation and troubleshooting equipment sold by Veritiv
- Understand AC and DC voltages and can use an electric meter in troubleshooting scenarios
- Troubleshooting skills – diagnosing and troubleshooting micro-logic device, electrical, pneumatic and PLC Ladder logic
- Programmable Logic Controller (PLC) skills – can write simple logic, interface basic equipment and can make simple program changes
- Has successfully attended a formal PLC training
- 3+ years working in a service support organization
- Must possess valid driver's license and have clean driving record
- Some overnight travel required, including long distance driving and air travel
- 5-10 years of related job experience
- Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
- Ability to work quickly and efficiently
- A thorough understanding of distribution management (customer service, sales, purchasing, warehouse, credit, information systems, and logistics)
- Basic experience of simple office/operational systems
- Excellent verbal, written, people, and diplomacy skills
- Proficient with Microsoft Office Suite
- Strong planning and organization skills
- Must lift and handle parts up to 75 pounds
- Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment
- Must work in a variety of settings, including fast-paced industrial and food production environments
Desired Qualifications
- Certifications from manufacturer trainings on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers and strapping equipment or related products a plus
- High School Diploma/GED Preferred
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