Equipment Coordinator
$55,120–$55,120 year
On-siteRichmond, Virginia, United States or Glen Allen, Virginia, United States
Job Summary
Quote equipment such as controllers, pumps, and custom panels; set up and maintain tanks in the internal database. Handle 20–30 daily electronic and phone requests, resolving issues within a 48-hour window while supporting the sales force with complex delivery problems. Process purchase orders, calculate salesman costs, and manage freight charge routing. Work directly with vendors for costing and technical assistance, then track orders to delivery. This role reports to the Customer Support Supervisor in the Corporate Services department and requires an on-site presence in Glen Allen, VA. Candidates will alternate between two standard business hours, Monday through Friday.
Required Qualifications
- Associate's Degree
- Bachelor's Degree
- 2-3 years of business and/or customer contact center experience
- Technical equipment knowledge
- Ability to understand lean manufacturing metrics as they relate to daily performance measures
- Ability to handle a fast-paced environment
- Strong written communication skills
- Clear phone diction
- Consistently communicate with supervisor and team regarding status of daily work load
- Positive attitude during stressful situations and ability to handle multiple interruptions
- Ability to build rapport and relationships with customers
- Confident interaction with other departments and senior leadership
- Open to change and learning
Desired Qualifications
- Associate's Degree
- Bachelor's Degree
- 2-3 years of business and/or customer contact center experience
- Technical equipment knowledge
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