Epic Training Manager
$105,000–$130,000 year
HybridAustin, Texas, United States
Job Summary
Lead and manage the enterprise healthcare IT training program, including Epic and other clinical technologies. Develop and execute the organization's long-term training strategy aligned with operational and clinical objectives. Supervise, mentor, and develop training staff while establishing enterprise training governance, standards, competency programs, and quality metrics. Design, oversee, and continuously improve instructor-led, virtual, and self-paced curriculum and educational materials. Partner with clinical informaticists, application analysts, operational leaders, and executive stakeholders to ensure training aligns with workflow design and organizational goals. Drive user adoption through change management strategies, communication plans, and readiness assessments. Oversee Learning Management System (LMS) utilization, training documentation, competency tracking, and reporting. Manage departmental budgets, resource planning, staffing priorities, and vendor relationships. Monitor training effectiveness through performance metrics, user feedback, and continuous improvement initiatives. Support organizational change efforts while promoting best practices in adult learning and healthcare education. This hybrid position requires a minimum of 50% onsite presence in Austin, Texas, with flexibility to support Epic implementations, upgrades, and go-lives.
Required Qualifications
- Bachelor's degree in Health Informatics, Education, Healthcare Administration, Business Administration, Information Systems, Organizational Development, or a related field (or equivalent experience)
- Minimum five (5) years of progressively responsible experience in healthcare technology training, Epic education, healthcare IT, informatics, or related disciplines
- Minimum two (2) years of leadership experience managing staff, teams, projects, or training organizations
- Experience leading enterprise Epic education programs, implementations, upgrades, optimization initiatives, or organizational change efforts
- Experience developing enterprise training strategy, curriculum, competency programs, instructional materials, and user readiness initiatives
- Strong understanding of healthcare workflows across ambulatory care, ambulatory surgery centers, research, and academic healthcare environments
- Epic Certification, Accreditation, or Credential in at least one Epic application or training track
- This is a hybrid position requiring a minimum of 50% onsite presence each week in Austin, Texas
- Flexibility is required to support Epic implementations, upgrades, go-lives, and other organizational initiatives
Desired Qualifications
- Master's degree in a related field
- Epic Principal Trainer designation
- Multiple Epic certifications or accreditations
- Experience leading enterprise Epic training organizations
- Experience with Learning Management Systems (LMS), instructional design, and adult learning methodologies
- Experience establishing enterprise training governance and competency frameworks
- PMP, CPHIMS, or Prosci Change Management certification
- Experience supporting healthcare technology transformations within academic medical centers or integrated healthcare systems
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