EPIC Training & Communication Specialist
$70,551–$88,189 year
HybridWashington, District of Columbia, United States or Washington, United States
Job Summary
Develop training materials, including tip sheets, troubleshooting guides, scripts, user manuals, eLearning modules, simulation videos, and PowerPoint presentations. Prepare training content and support curriculum updates related to new applications, system enhancements, module deployments, and upgrades. Partner with physicians and internal teams to analyze clinic workflows and incorporate system changes into training and coaching materials. Provide on-site training support, including one-on-one and group training sessions. Support training assessments, evaluations, and learning activities to measure training effectiveness and identify ongoing learning needs. Participate in product design reviews, release notes, system User Acceptance Testing (UAT), and performance improvement initiatives. Maintain user support webpages and assist with communications related to system changes, physician questions, and training needs. Administer scheduling, logistics, documentation, and special projects within the training team as assigned.
Required Qualifications
- Bachelor's degree from an accredited college or university
- 1-3 years of EPIC training experience
- Proficiency with Microsoft Office suite
- Ability to travel for product training
- Candidates must either currently live in or be willing to relocate to the Washington D.C. metropolitan area
- Must provide documentation for the influenza vaccine
Desired Qualifications
- ambulatory experience
- Proficiency or certification in EPIC Ambulatory and/or other EPIC applications
- Experience working in a healthcare environment
- Proficiency with Camtasia, Captivate, and Snagit
- Experience developing and delivering training using adult learning theory
- Strong interpersonal, communication, facilitation, presentation, and coaching skills
- Strong analytical skills and a creative problem-solving approach
- Excellent organizational and team-based skills, including active listening, reflection, and feedback
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.