Epic Senior Systems Analyst - Ambulatory
RemoteOhio, United States
Job Summary
Design and deploy Epic applications to optimize clinical and operational workflows by engaging stakeholders, mapping current-state workflows, and creating specifications for change control. Configure records, master files, and security classes aligned with approved designs while executing unit, integrated, and UAT test plans to resolve defects and validate interfaces. Manage smaller system implementation projects using agile or waterfall methodologies, lead cross-functional teams, and provide go-live hypercare support including rounding and at-the-elbough assistance. Lead process improvement activities for application management, ensure data integrity across HL7 and FHIR integrations, and support regulatory compliance with CMS and Joint Commission standards. Manage end-user training requests and incidents, maintain the CareConnect curriculum, and enforce ITIL-aligned incident and change management processes to meet SLAs.
Required Qualifications
- Bachelor's Degree
- Degree in computer science, Information Technology, Healthcare Administration, or a related field
- Minimum of 5-7 years of experience in system analysis and support within a healthcare environment
- In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment
- Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience)
- Strong requirements gathering, workflow design, and testing skills
- Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies
- Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation
- Proven track record of managing complex projects and leading cross-functional teams
- ITIL Foundation certification desired not required
Desired Qualifications
- Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity)
- 3+ years of build Epic build and configuration experience
- Experience with system integration, HL7, FHIR, and interface testing
- Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench)
- Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules)
- Previous experience in a leadership or supervisory role
- Experience in a large healthcare system or hospital setting
- Experience with other healthcare applications and systems
- Knowledge of healthcare regulations and compliance standards
- Familiarity with cloud computing platforms (e.g., AWS, Azure)
- Experience with business intelligence and analytics tools
- Advanced degree (Master's or higher) in a related field is a plus
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