Epic EHR Director of Delivery, Growth & Market Expansion
$181,900–$397,700 year
On-siteChicago, Illinois, United States or Charlotte, North Carolina, United States
Job Summary
Lead the national growth strategy for Epic advisory, implementation, and optimization services by driving sales, securing new opportunities, and building a sustainable book of business. Manage complex outsourced engagements with hospitals and health systems, overseeing delivery of EHR implementations and optimization initiatives while providing strategic guidance to internal teams. Develop executive-level relationships with CIOs, CFOs, and other healthcare leaders to position the firm as a trusted advisor, and mentor business development teams on selling Epic services. Oversee proposal development, pricing strategy, and contract execution, ensuring alignment on scope, staffing, and margins. Recruit and retain a talented consulting team to deliver high-quality, client-centric solutions across the Epic ecosystem.
Required Qualifications
- Bachelor's or master's degree in business, computer science, informatics, public health, healthcare administration, or a related discipline
- Minimum of 10 years of experience in healthcare IT, healthcare consulting, or related leadership roles
- Prior consulting/client facing experience around EHR implementation, and optimization services
- Demonstrated success selling Epic-related services, including advisory, implementation, and optimization engagements
- Proven track record of meeting or exceeding annual sales or revenue targets
- Experience leading complex Epic pursuits, including proposal development, pricing strategy, and contract execution
- Strong understanding of the Epic ecosystem, including health system implementations, Community Connect models, and optimization initiatives
- Experience presenting to and building relationships with senior healthcare executives (CIO, CFO, COO, CMIO, etc.)
- Proven ability to mentor and enable business development teams, account leaders, or partners on how to sell Epic services
- Strong business acumen, including knowledge of healthcare operations, financial drivers, and technology strategy
- Experience working in or with large, complex health systems or multi-entity healthcare organizations
- Demonstrated ability to build and scale consulting teams and service offerings
- Exceptional interpersonal, written, and verbal communication skills
- Team-oriented mindset with strong collaboration and leadership capabilities
- Willingness and ability to travel approximately 60% (up to 75% as needed)
Desired Qualifications
- Active Epic certification(s) or prior hands-on Epic implementation experience
- Experience in a large national or global consulting firm
- MBA, MHA, or related advanced degree
- Experience building or scaling a healthcare or Epic consulting practice
- Established relationships within the Epic ecosystem, including health systems, Community Connect hosts, or strategic partners
- Experience developing go-to-market strategies, alliances, or industry programs
- Prior leadership experience with a national or multi-region sales or consulting portfolio
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